Technical Support Services
With Smart Net Total Care (SNTC), you can reduce downtime with our fast, 24×7 expert technical support and flexible hardware coverage provided by the Cisco Technical Assistance Centre (TAC). This proactive support provides hardware replacement in as little as two hours and allows you to focus on your business. It also offers integrated smart capabilities that provide current, actionable information about your installed base, contracts, and security alerts to help make your support work flows more efficient.
Software Support Services (SWSS)
Help you maximise performance of your Cisco software and mitigate security risks by keeping your software up to date with the latest features, functionality, and security updates. These services help you resolve software issues quickly and they include maintenance, minor updates, and major application upgrades for Cisco ONE and Cisco Collaboration software to protect your investments.